When login with sandbox account, I get the error: something went wrong.

[haeny]

Hi there, I am using the Elementor PayPal Button on my Website. I want to test it before going live. I have set up a business and personal sandbox email address and everything looks fine. But when i click on the Elementor PayPal button in the front end I get redirected to PayPal sandbox payment, which also seems fine. But then when i want to sign in with my sandbox personal account, an error occurs just saying something went wrong. Would anyone be able to help me?

[MTS_Jennifer]

Hello @haeny ,

Thank you for posting to that PayPal Sandbox Community. If your sandbox account is associated with your Developer Dashboard, you can reset the password.

Here is how to update the sandbox account password:

• Log into the Developer Dashboard at https://developer.paypal.com
• Click on Testing Tools
• Click Sandbox Accounts
• Click on your Personal Sandbox account
• Click Change Password
• Input the new password, save changes

You may see an error when updating the password, the password is still updated.

If you do not see your sandbox account in the Developer Dashboard, you can create a new sandbox account, by clicking Create account.

After you have reset your password for your personal sandbox account, clear your cache and cookies, and retry the transaction. PayPal is cookies based, so this is why I am having you clear your cache and cookies prior to testing your webpage with the update.

Thank you,

Jennifer

MTS

PayPal