Missing Payer Address with Orders API V2 / Sandbox

[tiefstapler]

Hi,

I am setting up a payment integration with PayPal Checkout Button and orders API v2, which I test in the sandbox environment.

When an order is completed, the API (/v2/checkout/orders) returns a valid order, but I do  not completely receive the payer address.

Payer address look like this:

 "payer": {
        "name": {
            "given_name": "Peter",
            "surname": "<removed>"
        },
        "email_address": "<removed>",
        "payer_id": "HEU6X43KU231",
        "address": {
            "country_code": "DE"
        }
    },

but the https://developer.paypal.com/docs/api/orders/v2/#definition-payer says that the payer should also contain:

• address_line_1,
• address_line_2,
• admin_area_1,
• postal code.

I would like to use this information to send an invoice to the customer after payment.

As a workaround I could also ask for the information in the dialog in our part of the order process (in our GUI, before checkout), but as we use paypal plus to enable other payment methods it would be a very bad user experience to enter the same data twice.

Maybe it only occurs in the Sandbox environment and not in production? My Sandbox Accounts (which are configured for buying stuff in the sandbox) only do have a country Code and no other address information when I take a look at via my paypal dashboard/sandbox. Maybe that is the reason why the information is empty, but I could not identify where to add the address information in the sandbox account. In my opinion it is essential to be able to test this feature in the  test environment / sandbox.

Do you have a clue how to fix this?

Thanks a lot in advance

[MTS_Justin]

Hello,

I've tested this today with two new sandbox accounts, creating a V2 order with one and approving with the other and then capturing the order and the payer object returned in the capture API response included the complete shipping address.

Create Order : https://developer.paypal.com/docs/api/orders/v2/#orders_create

Redirect buyer to "approve" URL to approve the transaction

Capture Order :

https://developer.paypal.com/docs/api/orders/v2/#orders_capture

Response :

"shipping": {
"name": {
"full_name": "removed"
},
"address": {
"address_line_1": "1 Main St",
"admin_area_2": "San Jose",
"admin_area_1": "CA",
"postal_code": "<removed>",
"country_code": "US"
}
},

This is the standard default shipping address provided on sandbox accounts.

"to get the complete payer.address you will need to call your account manager or merchant support and they can enable it for your account if you meet their criteria"

I think they might be referring to the "billing" address rather than the shipping address. The buyer's billing address is not returned by default and does require PayPal to enable this functionality on the account.

Thanks !

[pzauner]

Hello Justin,

thank you for your reply.

Is it possible to activate the function on the developer account? If yes, how do I do that or do I need to contact Paypal for that?

kind regards,

Patrick

[MTS_Justin]

Hello,

You shouldn't need to get it enabled for it to work within our sandbox / production environment, it should work automatically for the shipping address.

For the billing address, if you wanted this returned for a live / production account, you would need to request the same from our customer service / business support or account management teams.

Customer Service : https://www.paypal.com/smarthelp/contact-us

Thanks !

[pzauner]

Hello,

what do you mean by that "You shouldn't need to get it enabled for it to work within our sandbox / production environment, it should work automatically for the shipping address."

I want to test it, because I have to create the invoice with the billing address for the customer. I can read out the shipping address, this works fine, but billing and shipping can be different. Otherwise I need to request it for live / production account and then implement it afterwards. But I think thats not the point.

kind regards,

<removed>

[MTS_Justin]

Hello,

For shipping address, it should work without any changes. For the billing address, it needs to be enabled on your account.

I can do this for a sandbox account if you share the merchant id for the sandbox account in which you want it enabled.

If you wanted this returned for a live / production account, you would need to request the same from our customer service / business support or account management teams.

Customer Service : https://www.paypal.com/smarthelp/contact-us

Thanks !

[vplumbing]

@MTS_Justin Hi Justin, can you help me with this same problem please?
I need to enable billing address in my account.

[MTS_Justin · Accepted solution]

Hello,

As above, I can do this for a sandbox account if you share the merchant id for the sandbox account in which you want it enabled. You can retrieve the merchant id for a sandbox account by following the instructions provided in the thread pinned to the top of this forum titled "how to report a sandbox issue".

If you wanted this returned for a live / production account, you would need to request the same from our customer service / business support or account management teams.

Customer Service : https://www.paypal.com/smarthelp/contact-us

Thanks !

[vplumbing]

Hi @MTS_Justin , do you have an email to which I can send the merchant id to (this forum does not support sending direct messages)?
I would rather not share it here. It seems that I can't edit it later to remove the id from my post.

Thank you

[MTS_Justin]

Hello,

You can share the merchant id on this forum, it's safe to do so. Direct messaging is disabled for security reasons.

If you wish, you can edit the post after I have responded and remove the id.

Thanks !

[vplumbing]

Hi @MTS_Justin, please, can you let me know when the process is done so that I can remove my merchant_id.

Thank you again!