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Creating Sandbox test Personal account(US) Error

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kaywdv
Contributor
Posted on

Hi, 
I have a problem to create Sandbox Test Personal Account with US and keep getting the error message like "Something went wrong. The sandbox account could not be created. Please try again.  If you wish to report this error please include the following error id: d1118abd9ac24" . If I tried to make new test Personal account with Canada or new Business account with US, it works. It happens only when I try to create a Personal account with US. 
Does anyone know why it happens?

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Creating Sandbox test Personal account(US) Error

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MTS_Justin
Moderator
Hello,

Thanks for taking the time to report this issue.

We're aware and an investigation has begun into the cause. Once a solution has been found, I'll post in this thread pinned to the top of this forum.

https://www.paypal-community.com/t5/Sandbox-Environment/Sandbox-test-accounts-could-not-be-created/m...

Apologies for any inconvenience.

Thanks !

Was my post helpful? If so, please give me a kudos!

View solution in original post

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Solved

Creating Sandbox test Personal account(US) Error

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Go to solution
MTS_Justin
Moderator
Hello,

Thanks for taking the time to report this issue.

We're aware and an investigation has begun into the cause. Once a solution has been found, I'll post in this thread pinned to the top of this forum.

https://www.paypal-community.com/t5/Sandbox-Environment/Sandbox-test-accounts-could-not-be-created/m...

Apologies for any inconvenience.

Thanks !

Was my post helpful? If so, please give me a kudos!

View solution in original post

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