Acitivity Download Name field now shows PayPal Zettle instead of the Customer name

[ski_ed]

Prior to switching to Zettle, PayPal's Activity Download showed the Customer's name in the Name field, however the Customer's name is no longer available through any Customized field selection options. Now the Name field shows 'PayPal Zettle' for all purchase transactions. How can I get the Customer's name now in the Activity Download?

[rickidee]

I see that the name field is also replaced as you mentioned.  Did you get an answer from Zettle/Paypal regarding this issue?  

[PayPal_Bindu]

Hello @ski_ed and @rickidee 

Welcome to the Community Help Forum!

I see you're looking to view and download activity of PayPal Zettle. You can access your history of payments (cleared and not cleared) and transfers in the "Receipts" page within your PayPal Zettle account. More information to view the payments in PayPal Zettle account can be seen in this page : How do I view payments in my PayPal Zettle account

Here's how to view reports in PayPal Zettle account : Reports in PayPal Zettle account

Feel free to reach PayPal support for any additional assistance. 

Best wishes,

Bindu

[TominPS]

This is for Bindu from PayPal. Apparently you did not actually read the problem. You did not address the question of why we cannot get the customers name. Please answer that question. 

[Rosiem1]

Did you get this resolved?   I cannot get this resolved and have been on hold forever!!