How do I open dispute case again that I closed?

[Ahmad_elm]

Hello. I hope everything is a well. I opened a dispute case yesterday regarding my purchase from Dell. However, I thought maybe I should wait for a some time maybe Dell customer service will reply, so I cancelled the case. I did not know that cases which got closes can not be opened again. I really appreciate your help on this because I am getting scammed by them as I did not get the product nor the money back and I called them more than 10 times and they are doing nothing. I have all the evidence to support my side.

[sharpiemarker]

@Ahmad_elm 

Sorry, you only get one chance at a dispute. If you are the one that closed case, case cannot be reopened. If you paid by credit card, you’re within your rights to do a chargeback through your card issuer. Or work with Dell customer service  directly to resolve problem if you didn’t pay with card.

https://www.paypal.com/uk/smarthelp/article/how-do-i-close-a-paypal-dispute-or-claim-faq1782

[Flavour2]

My acount closed it and dont know why