refund doesn't appears on my balance

[varga]

I had a refund for an item that turned out to be out of stock. They said they refunded me I can see it in the history section in my paypal but doesn't appears on my balance whic is 0gbp. I haven't used the amount up since and it's not on my bank account either. I paid with a debit card which is linked to my paypal acc. as always.That was 3 days ago, what's happening - anyone has an advice?It usually appears instantly.

[kernowlass · Accepted solution]

If you funded the original paypal payment to the seller with a debit or credit card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your bank account or credit card but takes up to a week to process through to the bank and a bit longer for a c.c.

[varga]

Brill, makes sense, thanks

[soyoulikefabric]

I've got this same problem except I paid using my paypal address not my card. It says completed but I cant see the balance anywhere do you have any ideas or should I just give it a few more days and see if it appears?

[PayPal_Anna]

Hi soyoulikefabric,

Thank you for your message!

I’m sorry to hear this 😞

When your transaction funded by PayPal balance is refunded, you should see funds right away back in your PayPal balance

Is there any chance that you’ve funded the payment with your bank account?

In that case the refund will be available in your PayPal balance when the original transaction from your bank account will complete.

When you send a bank funded Instant Transfer payment, two things happen simultaneously:

- PayPal sends a request to your bank for the funds for the transaction. It takes 3-7 business days for funds to come from your bank.

- PayPal pays the seller up front for you, instantly, so that the seller will not delay in processing your order.

When refund or cancellation occurs for that payment within a few days of it being sent, the funds that PayPal paid up front for you are returned. However, the funds from your bank account are still in transit. They haven't reached your PayPal account yet. As soon as those funds clear, they are available for you to use or withdraw.

I hope the transfer will complete soon so you will be able to use your refunded money.

Anna