Refund is still pending 2 week's!!!

[LeahHelen]

My partner is waiting on a refund which still say's pending on his account, the item's he ordered were out of stock from boohoo so they sent a refund straight away which I have the confirmation email to prove so, yet it still say's pending on his account 2 week's later! I have tried everything to contact PayPal and this is our last resort. I have contacted boohoo directly and they said they have processed it from there end so to speak to you!

[kernowlass]

@LeahHelen

Well we aren't going to know anymore than you are.

Your best bet is to contact customer services, phoning is often the best option.

[LeahHelen]

I have tried but you cannot speak to someone directly it's only automated which isn't any help to me.

[kernowlass · Accepted solution]

@LeahHelen

You need to do this   >>>

Click on the words "Contact" at the bottom of your paypal account summary page and use the phone option (if there is one in the country you are in) > click on the "call us" option on the left (fees "may" apply so check the cost with your phone tariff first, as you sometimes have to wait a while to connect).

When you get through don't select any options just hang on till you get transfered to an agent or say the word "agent".

[LeahHelen]

Thank you this worked and was able to speak to someone straight away who help with the problem.

[kernowlass]

@LeahHelen

Good news, ta for the feedback.     

[LJD1]

I too have been waiting for a refund that my account says was sent back to my paypal account on 11/17.  I have called at least once a day, yesterday I was told it would be in my account in an hour.  Got vm from rep. stating supervisor was out sick, I would get it first thing this AM.  Just talked to them again, and they say maybe today, there is a glitch in their refund department.  My account is now over drawn, may PP Credit payment is late, this is no way to run a company.  This needs to be fixed ASAP

[LJD1]

KEEP HITTING THE ZERO KEY

[kernowlass]

@LJD1

In the UK doing as i advised the other poster.........which she used and it worked.............is the way to go.

[tod_edward-west]

I have been able to speak to 4 actual people (I assume that's what you mean "keep hitting the zero"). No solution.