Refund for an item still being paid for


I bought an e-cycle for my wife for xmas last year.

After only four uses it developed a fault.

After much contact with the seller it was returned.

Today the seller contacted me and has virtually accused me of causing the damage myself.

He even said i now have to pay to get then cycle back.

My question is this -----

As i am still paying for the item, i used PayPal credit, do i continue to make payments or can i withhold them until my case with PayPal is resolved ?

Obviously i don't wish to continue paying for an item i no longer have possession of but i want to keep my credit rating etc in good standing.

I can find no information as to what i should do in this matter either on eBay or PayPal sites.

Any suggestions gratefully received.


Login to Me Too


Hi Johnnyx1,


Thank you for contacting the PayPal Community Forum and welcome as a new member!


I would recommend opening a "Not as Described" dispute on the transaction made to the seller. You can do this regardless of the outstanding amount to PayPal Credit. For more information on how to open a dispute please review this link - Open Dispute.


- Siobhan

Login to Me Too


Hi,thanks for the reply.

A dispute was opened by me on the 8th of this month but as the item was expensive i decided to use PayPal credit to make paying for the item easier.

As the e-cycle has been returned to the seller and i no longer have it, but i'm still paying for it, i wanted to know if i have to continue payments each month or do i stop paying or do PayPal put a "hold" on the payments until they have finished investigating the case ?

I don't simply want to stop paying unless i know this is the correct thing to do. I can find no information on this matter on the site as to what i should do nor indeed what PayPal do in these circumstances.

If you can provide me with information as to what i should do i will be very grateful.

Thank you.

Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.