Received refund to my paypal account but 0 dollars in wallet

bradmeszczynski
New Community Member

My Paypal says I received a refund of my money today but nothing shows up in my wallet. I used my debit card through paypal and went to my bank to see If I have received a refund and they said no that nothing showed up at all on me receiving a refund. I tried contacting customer service and no one answers. Can anyone help?

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1 REPLY 1

PayPal_Carlos
Moderator
Moderator

Hello bradmeszczynski! Thank you for your post and welcome to the PayPal UK Community! I am sorry to hear that this has happened. If you have been informed about a refund, please have a look at this article https://goo.gl/nyQyKE. Hope this helps. - Carlos 

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