Need to reopen an claim

jpoadm
Contributor
Contributor

I guys,

 

I have been buy a service (iphone unlock) that will be processed in 10 days, but after 15 business days i made a paypal claim because the iphone is still locked.

The iphone isnt unlocked until now.

I'm been forced to close the claim because the seller say that if i close the claim he will solve the problem fast, but until now i have my iphone locked.

 

Please reopen that claim: (Edited by moderator to remove personal information)

 

Alert: Dont buy any service to this skype user: (Edited by moderator to remove personal information)

 

Please help me.

I lost 74€.

 

Please reopen to have a full refound.

 

Thanks

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5 REPLIES 5

kernowlass
Esteemed Advisor
Esteemed Advisor

You cannot re-open a closed claim.

 

There is no buyer protection on paypal for "services".


Advice is voluntary.
Kudos / Solution appreciated.
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jpoadm
Contributor
Contributor

so you are telling me that is impossible recover my money??? 😞

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lovelyspam
Contributor
Contributor

Not through Paypal anyway .

 

If you funded the transaction from a credit card you can chargeback from that .

You options are more limited if it was bank transfer funded .

And non existant if it was funded from a Paypal Balance possibly.

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jpoadm
Contributor
Contributor

i made the transaction from the credit card so what the procedure to refund?

 

I need to contact my credit card provider?

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lovelyspam
Contributor
Contributor

Yes contact them

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