Cancelling a refund made in error

HyperViper
Contributor
Contributor

i just made a refund to a buyer by mistake which is currently pending how do i cancel it before it go's through?

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4 REPLIES 4

kernowlass
Esteemed Advisor
Esteemed Advisor

You can't cancel a refund once you have processed it as paypal are in the process of sending the payment to the buyer.

 

All you can do is contact the buyer and ask them to re-pay any over-amount.


Advice is voluntary.
Kudos / Solution appreciated.
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wildredorchid
New Community Member

I made a refund in error to the wrong buyer. Now the buyer that did not receive his refund is claiming it. What can I do to reverse it or what Pay pall can do if the person that received the mony by error doesnt return it?  

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wildredorchid
New Community Member

how if the buyer doesn't give back the money received as a refund by error?

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CarlisleAssoc
New Community Member

Did you get a satisfactory resolution through paypal about this issue as I have just done the same through being tired.

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