Why am I not allowed to open a dispute?

pasteryc
New Community Member

My child has a paypal account connected to mine and didn't recieve the item after about a month now and the seller isn't contacting us back. I tried opening a dispute but I get the message

"We're sorry, but this transaction cannot be disputed because it is not a purchase of goods or services. Please contact the recipient directly."

From what I've seen, the accounts for teens  aren't able to chose between gift or send as a payment so why can't I open the dispute? 

 

Thanks

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