Where Is My Refund?

krystal8184
Contributor
Contributor

I was told I'd get my refund in 7-10 days and it's been over 10 days!  It's impossible for me to contact Paypal through email or on the phone, I've tried numerous times!!!  eBay told me that I need to contact Paypal about a refund I am supposed to receive (which my Paypal account shows I received it) but my bank account was NEVER reimbursed.  What am I supposed to do now?  I really need some help so I can be done with this!!

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28 REPLIES 28

chobbs1
New Community Member

 I have the same question.  My account shows the entry, but does it get credited back to my credit card on file?  Or is it just a credit against my next purchase?

 

I found the following on PayPal's website:

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How is a refund credited?

PayPal credits the refund according to how the original payment was made.

If you used a credit card, PayPal credits your credit card. If you used a funding source other than a credit card, your PayPal balance will receive the credit. If you used both a credit card and another source, the credit card portion goes to the credit card, and the remainder goes to your PayPal balance.

Please note, refunds to credit cards can take up to 30 days to appear on your statement.
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This implies we need to wait up to a month to see the credit on our credit cards.
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profdata
Frequent Contributor
Frequent Contributor

Please note, refunds to credit cards can take up to 30 days to appear on your statement.

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This implies we need to wait up to a month to see the credit on our credit cards.
 
Yes some credit card companies don't apply the refund/credit until the end of the statement month. That way they get more interest.  This has nothing to do with Paypal.
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krystal8184
Contributor
Contributor

Well, activemom has been waiting for almost 5 months for hers!

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profdata
Frequent Contributor
Frequent Contributor

Well, activemom has been waiting for almost 5 months for hers!

 

Again, hers sounds like the seller was refunding, and the sellers refund bounced.

 

 

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profdata
Frequent Contributor
Frequent Contributor

@profdata wrote:

Well, activemom has been waiting for almost 5 months for hers!

 

Again, hers sounds like the seller was refunding, and the sellers refund bounced.

 

 


The company sent the money to paypal

 

This was not a refund under the paypal buyer protection plan.  The seller "tried" to refund, and it bounced.

 

activemon, should have filed an INR complaint with Paypal, and then paypal would have refunded her under the buyer protection program

 

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profdata
Frequent Contributor
Frequent Contributor

If activemom did file a paypal dispute and escalated it to a paypal claim. 

And the seller responded to the claim stating they refunded., Paypal might have closed out the claim then, not knowing at the time the refund was going to bounce.  

 

Activemom should have called paypal, and should call them now.

 

If she filed the claim , and the sellers refund bounced, paypal should pay out under their BPP

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vwhale
Member
Member

well what if it shows it has been refunded through paypal but no money has gone into your bank account?

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krystal8184
Contributor
Contributor

That is what I am talking about....it shows it has been refunded through Pay Pal but no money has gone into my bank account.  I'm disputing it through my bank since Pay Pal has not helped me.

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PPajoke
Contributor
Contributor

Kiss your 100 bucks good-bye; Pay Pal's a joke (PPajoke) and most of employees for pay pal better be looking for jobs because with this kind of service..................you aint gonna be around for to much longer.  Folks will wise up and start using AMEX which protects their customers!

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