How can I deny a payment?

AnnJimbo
New Community Member

How can I deny a payment?

I am the seller and I received a payment through PayPal but will now receive the money from the buyer directly. Thus, I want to deny the payment so that she gets her money back (without having to wait 4 weeks till the money has been unclaimed and she gets it back automatically). Is there a way to deny the payment? I only see the "accept" button next to the amount in my account.

Thank you!

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1 REPLY 1

PayPal_Adrian
PayPal Employee
PayPal Employee

If there isn't a deny button, you might consider accepting the payment and then refunding it.  You can refund a transaction from within the details of the payment.  Look for the issue refund link.

 

Hope this helps!

 

Adrian

 

*edited due to typo*

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