Our client was charged, but transaction in our`s PayPal account didn`t appear.
There is error in log:
[03-0[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : INFO: POST https://api.paypal.com/v1/oauth2/token x
[03-0[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : INFO: Response Status : 200 x
[03-0[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : INFO: GET https://api.paypal.com/v1/payments/payment/PAYID-MJEVY6I8EE91656CH3655248 x
[03-0[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : INFO: Response Status : 200 x
[03-0[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : INFO: POST https://api.paypal.com/v1/payments/payment/PAYID-MJEVY6I8EE91656CH3655248/execute x
[03-0[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : INFO: Response Status : 500 x
[03-0[Removed. Phone #s not permitted] PayPal\Core\PayPalHttpConnection : ERROR: Got Http response code 500 when accessing https://api.paypal.com/v1/payments/payment/PAYID-MJEVY6I8EE91656CH3655x
248/execute. {"name":"INTERNAL_SERVICE_ERROR","message":"An internal service error has occurred","information_link":"https://developer.paypal.com/docs/api/payments/#errors","dex
bug_id":"10d9aaeb5503b"}
Client sent us this information:
PAYPAL PACIFICCAR[Removed. Phone #s not permitted]**** **** **** 1568 amount: USD 17.25 (JPY 2015) transaction date: 3 Apri[Removed. Phone #s not permitted]transaction id: 202204030001GTWO114483
We tryed "https://api.paypal.com/v1/payments/payment/PAYID-MJEVY6I8EE91656CH3655x
248/execute" again but "INSTRUMENT_DECLINED" error recieved.
How we can investigate deeper? How we can continue payment till the end?
