Why does payment capture have a DECLINED status?

[cezz_ar]

Hi, 

I have Advanced Card Integration in store. My client pay with the same card data, but in first time payment have a DECLINED status with 9500 (SUSPECTED_FRAUD. Try using another card. Do not retry the same card):

"payment_source": {
    "card": {
        "bin_details": {
            "bin_country_code": "US",
            "issuing_bank": "The Golden 1 Credit Union"
        },
        "brand": "VISA",
        "expiry": "xxxxxx",
        "last_digits": "[removed]",
        "name": "xxxxxx",
        "type": "CREDIT"
    }
},
"purchase_units": [
    {
        "payments": {
            "captures": [
                {
                    "amount": {
                        "currency_code": "USD",
                        "value": "119.94"
                    },
                    "create_time": "2023-11-18T19:07:50Z",
                    "custom_id": "xxxxxx",
                    "final_capture": true,
                    "id": "2YF14216S1438374T",
                    "network_transaction_reference": {
                        "id": "[removed]",
                        "network": "VISA"
                    },
                    "processor_response": {
                        "avs_code": "I",
                        "cvv_code": "M",
                        "response_code": "9500"
                    },
                    "seller_protection": {
                        "status": "NOT_ELIGIBLE"
                    },
                    "status": "DECLINED",
                    "update_time": "2023-11-18T19:07:50Z"
                }

On the next attempt, the status is COMPLETED:

"processor_response": {
   "avs_code": "G",
   "cvv_code": "M",
   "response_code": "0000"
},

What it depends on? What influences this?

[Kavyar]

Good day @cezz_ar 

Thank you for posting to the PayPal community.

Decline status typically occurs when there is an issue with the buyer's card.

For additional information, please refer to the detailed link provided below:

https://developer.paypal.com/api/rest/reference/orders/v2/errors/

To resolve this issue, I would recommend trying with a different funding source now.

If your still facing issues, please create an MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detailed information and error details.

Sincerely,

Kavya

PayPal MTS

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