Login problems on Zettle app

[Hebrews12]

I have logged into my PayPal account on my laptop fine but when I try and log in to the Zettle app with the same login details, it says there's a problem with my email or password.  I've tried 'Forgot password' to reset it and it says it's sent me and email but nothing comes through.  Can anyone offer up any advice please?

[PayPal_Ayesha]

Hello @Hebrews12,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues while logging into your account. I understand this can be frustrating sometimes and I know how important it is to have your account running smoothly. If you are attempting to log in through the mobile app and are experiencing difficulty, please try uninstalling and reinstalling the app to see if this helps to resolve this issue. 

Regards,
Ayesha

[brianlulu]

I have same issue. I cannot log in to the Zettle app for 7 weeks. I did update the app, uninstall and reintall, still have a same issue. I cannot charge customer using zettle card reader since I'm not be able to log in. 

[PayPal_Bindu]

Hello @brianlulu 

Thanks for posting in the PayPal Help Community and welcome!

Sorry to hear that you're not able to access your Zettle account. As you've already tried the troubleshooting steps, I recommend contacting the Support to get this checked further. You can find the contact options here : How do I contact PayPal customer service?
 

Good luck,

Bindu

[brianlulu]

I've tried and the answer is follow the troubleshooting steps. 

Never be able to log in. I decided not to use Zettle anymore.