Login problem

[LoshChovek]

Hi. I haven't log in in my account for a very long time(few years). Today I tryed to login and I received this: "We’re having trouble making sure it’s you"

I tryed to change my password, but it didn't helped. I am still getting this error. Please help me.

Thanks in advance.

[kernowlass]

@LoshChovek 

If you are using a VPN then turn it off.

If you don't have a limitation on the account then have you added and confirmed a mobile phone to your account registered in your name and country to enable the text message to verify you on log in?

[LoshChovek]

No, I am not using VPN. 

No, I didn't added phone number to my account.