Incorrect address on shipping label

tbloveless
Contributor
Contributor

When I print a shipping label from Paypal, my address is showing my street, then [Optional, Optional] and then my city, state, zip. This just started a few days ago and I can't find any way of fixing it. When I go to my addresses, my address shows up correctly. How can I take this extra [Optional, Optional] off my address when it prints a shipping label?

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1 REPLY 1

PayPal_Meghan
Moderator
Moderator

Hello @tbloveless

Welcome to the PayPal Community! 

I understand you're unable to correct the address on your shipping label, and I'm sorry to hear that. If able, I would try removing all characters in those lines or even adding a space. If that doesn't work, please reach out to Customer Support by selecting 'Contact' at the bottom of the PayPal website, for further troubleshooting. 

I hope this error is fixed soon! 

- Meghan


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