How can i cancel an invoice?

Balern
New Community Member

how can i cancel an invoice?paypal says to go to the “More options Icon but does not appear on my screen

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4 REPLIES 4

PayPal_Ayesha
Moderator
Moderator

Hello @judyshadbolt,

 

Welcome to our community forum and thank you for your post!

 

I certainly understand how concerning this can be for you. You can manage your invoices by going to the Invoicing section in your PayPal account. Here’s how to cancel a money request or invoice on the desktop experience:

 

Log in to your PayPal account.

Click Activity at the top of the page.

Click Details next to the invoice you want to review.

Click Cancel Invoice and follow the instructions.

 

You can also contact us by clicking the contact us option at the bottom of the PayPal page or send us a message through Facebook private message or Twitter direct message. for additional assistance.

 

I hope this information helps!

Ayesha


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volspete
Contributor
Contributor

there is no cancel button

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PayPal_Olivia
Moderator
Moderator

Hi @volspete

 

Thank you for your post! I'm sorry to hear that the cancel option is not appearing on your invoice.

 

If you are unable to cancel the invoice in your PayPal account, please contact Customer Service for troubleshooting and assistance. You can find your contact options by clicking Contact at the bottom of the PayPal website.

 

I hope this can be resolved quickly for you!

 

Olivia

 

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RSK10
New Community Member
How to cancel an invoice i received on paypal.
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