How can I NOT set my invoice "for shipping"? Where to find this setting?

Azkieel
Contributor
Contributor

Basically what the title means. I cannot find the setting/option of the shipping address. Thank you for your help.

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PayPal_JonK
Moderator
Moderator

Hello @Azkieel

 

Welcome! Thanks for visiting PayPal Community Forum. Sorry to hear there's been some confusion on how to adjust that setting on your invoice. I was just looking in my own account and had a hard time finding it myself. When you create a new invoice, after you enter in the recipient's email address, you'll see a checkbox titled "Items will be shipped to:". If you uncheck that box, complete the rest of your invoice, and then send it, your buyer should not be asked to provide a shipping address. 

 

I hope that helps!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

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Azkieel
Contributor
Contributor

The company is having issues with invoices that require a shipping address. I just want to turn it off if it's an option or a setting in my account. 

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Solved

PayPal_JonK
Moderator
Moderator

Hello @Azkieel

 

Welcome! Thanks for visiting PayPal Community Forum. Sorry to hear there's been some confusion on how to adjust that setting on your invoice. I was just looking in my own account and had a hard time finding it myself. When you create a new invoice, after you enter in the recipient's email address, you'll see a checkbox titled "Items will be shipped to:". If you uncheck that box, complete the rest of your invoice, and then send it, your buyer should not be asked to provide a shipping address. 

 

I hope that helps!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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