My reader say “READER DAMAGED “ what can I do? Thank you

[ocasa]

Card reader settle 2 stop working say READER DAMAGED, what can I do?

[PayPal_JonK]

Hello @ocasa, 

Welcome! Thank you for joining the PayPal Community! I'm sorry to hear you've run into an error on your card reader. Normally, the best option is to reach out to our Customer Support teams to see what options are available.

My apologies for any inconvenience this has caused, 

 - Jon K

[JoGrow]

Why, is this happening? READER DAMAGED 😵‍💫 second new one in two weeks.

[PayPal_Ayesha]

Hello @JoGrow,

Welcome to PayPal Community Forum and thank you for posting!

I am sorry to know that you're having issues with the card reader. If you are having issues with your Zettle card reader, please reach out to the Zettle team directly through the contact details mentioned in this link. 

If you are referring to the PayPal Here card reader, kindly know that after April 3, 2023, PayPal Here services will no longer be available. This means you will not be able to accept payments through PayPal Here with the card reader device or via the PayPal Here App from that date. You can upgrade to our latest point-of-sale solution, PayPal Zettle, to continue accepting payments, manage inventory, and track sales. To learn more, click here. If you are an existing PayPal Here customer and have any questions, please check this help center article. 

Good Luck,
Ayesha

[Liamdobson86]

Card reader damaged! Only had the card reader for about a month, switched on this morning to start the market stall and error came up with card reader damaged. Not much on YouTube or elsewhere on the internet to explain why, but I can see some others are having the same issues, the reader itself is in pristine condition and don’t understand why this has occurred.