pending leaves account in negative?

[QDL62]

I have a pending amount from an Ebay sale that is being returned because the buyer doesn't want it not because there is anything wrong with it. OK not a problem, but my summary says that my account is in negative for the same amount and to add funds immediately which I have done. Now if the payment is refunded when it is on hold I appear to be out of pocket. Is it me having a blonde moment, I tried ringing customer services but just go round and round talking to a machine.

[PayPal_Tricia]

Hi @QDL62, 

I'm sorry for any confusion the refund process has caused. 

It sounds like a dispute was filed with eBay. When a dispute/claim is filed, the funds are placed on hold. It can result in a negative balance if the funds are not available. If you've resolved the negative balance, the refund would come from the funds that are on hold. 

I hope this information helps!

Thanks, 
PayPal_Tricia

[QDL62]

Ok.  The refund has gone through, so the original credit has appeared and subsequent refund taken from that. BUT balance says zero so where is the money that I had to put in after original payment was on hold...... I am out of pocket for exactly the amount that was credited and refunded.... something not right and still cant get past the telephone system.