can't cancel IAPWE automatic payment

SunSusan
Contributor
Contributor

I have cancelled my membership to this organization on the merchant's website, the merchant insists I go through hoops on PayPal to cancel. I can't find any evidence of an automatic payment on my PayPal profile. However, they HAVE taken the money out of my bank account. Impossible to get to a human on PayPal. So what gives?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@SunSusan 

 

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


Advice is voluntary.
Kudos / Solution appreciated.
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SunSusan
Contributor
Contributor

After  reached PayPal by phone the person I talked to sent me a relevant article about scams, i.e. sometimes people will pretend they have a connection to your PayPal account when they really don't. This was the case with me. I NEVER set up an automatic payment with IAPWE so there was nothing to cancel. My only recourse is to cancel my bank card and get a new one.

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