Unauthorized payments to 2GoOnline Limited?

[inflikted]

So I was looking through my PayPal history earlier because I had less money in my account than I thought I did. Turns out there's several payments stretching back to February to a company called "2GoOnline Limited". I don't know if they have anything to do with 1&1 Internet who I had a domain from, but in either case the contract was 1 year for £11.99 while the payments to 2GoOnline were from £12-£17. I've opened claims in the Resolution Centre because I received no email notifications about these payments, and had no pre-approved payment plans in place, but I was just wondering if anyone else has had problems with this company? And if I should consider reporting them to Trading Standards because surely the legality of taking payments without any notification or consent is questionable at best?

[kernowlass]

1.

Check its not a scheduled payment.

Here’s how to cancel a subscription or recurring payment:

Paypal summary page > profile (spanner looking icon next to log out) > bottom right paypal settings > pre-approved payments.

2.

Ring them, there is a number on there website.

http://www.2goonline.co.uk/

[inflikted]

I'd checked the pre-approved payment plans and it's empty. So how they're making these payments go through I have no idea.

[kernowlass]

Have you used that website at all even as a guest payer?

If not then ring them and ask them to justify the charges and how they got the payments.

[inflikted]

Never been on the site before today. Also it's a Sunday so they're closed and I can't call them until tomorrow.

[kernowlass]

I didn't mean now, i just meant ring and ask them, nothing will happen via paypal till monday i expect anyway.

[2GoOnline]

The transactions are for takeaway food orders via 2GoOnlines network of restaurants. They would all have been done via checkout through the restaurants website.

[LaizaVenice]

if this is the very first payment made to them i believe you can get assistance from PayPal Customer Sevice 0800 358 7911

[KarenAggett]

2goonline is the company that process payments when you order food online. I had a couple of payments on my PayPal to them. When I checked it was for take away pizza deliveries that we ordered a couple of times. All legit. Just think back and see if you remember ordering pizza or anything. My payments were for TGF pizza. Hope that helps 😊

[kernowlass]

@KarenAggett

Think they have sorted it as this thread is dated 2015 / 16 !!!