Hi @debbiem566!
Unfortunately, several things might cause this to happen both on PayPal and on iTunes. To try to narrow down the possibilities, I would encourage you to contact our customer service agents directly. To do this, please follow the Help & Contact link at the bottom of the page, or you can also reach us on Facebook or at @AskPayPal on Twitter.
I hope this helps and thank you for joining the Community!
Michelle
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