Hi @Clint777,
I'm sorry to hear that the sender of a payment is experiencing declines. Declines can happen for several different reasons and the troubleshooting must occur from the sender's side. Please let the sender know that they can contact customer service for real-time troubleshooting by clicking Contact at the bottom of the PayPal website and then clicking Call us, then either logging in or clicking to call as a guest.
I hope this helps!
Olivia
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