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Preferred funding method isn't available

jeannie312
Contributor

Preferred funding method isn't available

Help.  I need to send money to two different people and it keeps giving me the message of Preferred Funding Method Isn't Available.  I have $100 in the balance and it won't let me send it.  I have tried all of the options that Customer Service has sent me and nothing works.  How do I pay people?   I have read some of the messages relating to this but I am not seeing an answer that works.   Any thoughts?   Thanks

4 REPLIES 4
kernowlass
Esteemed Advisor

Re: Preferred funding method isn't available

@jeannie312 


Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > second down click on update next to your preferred way to pay and put a dot in one of the options listed.


Advice is voluntary.
Kudos / Solution appreciated.
jeannie312
Contributor

Re: Preferred funding method isn't available

Thanks.  Tried that.  It doesn't take nor does it work.   But thanks for the response.  

kernowlass
Esteemed Advisor

Re: Preferred funding method isn't available

@jeannie312 

 

Are you trying to send to another country with another currency at all?


Advice is voluntary.
Kudos / Solution appreciated.
jeannie312
Contributor

Re: Preferred funding method isn't available

No.  Trying to send it to a friend in California.  The other one is in Canada and I have had to find a workaround to send it to her.