Issue refund but also refund return shipping

bmwallpart
Contributor
Contributor

A customer returned an item worth $75 and the original shipping was $25 so the total of the transaction was $100.

The wanted to return the item for a refund so they paid the postage (another $25).

 

I agreed to pay the return postage so now I owe them $125 total.

 

However; PayPal will not allow me to exceed the original total of $100 when issuing a refund.

 

Is it possible to include the return shipping $25  and refund a total of $125?

 

Please let me know how.

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