Issue refund but also refund return shipping
bmwallpart
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Posted on
Jun-30-2020
12:40 PM
A customer returned an item worth $75 and the original shipping was $25 so the total of the transaction was $100.
The wanted to return the item for a refund so they paid the postage (another $25).
I agreed to pay the return postage so now I owe them $125 total.
However; PayPal will not allow me to exceed the original total of $100 when issuing a refund.
Is it possible to include the return shipping $25 and refund a total of $125?
Please let me know how.
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