Refund

[bhanu4110]

I made a payment for purchasing a game on ubisoft store. During payment my money got debited but order was failed as error was shown on ubisoft store website. I asked UbiSoft support they told me order attempt failed and incase if money charged for the item will be refunded. Does my money is refund by PayPal or UbiSoft.

[PneumaPsyche]

Hi @bhanu4110 !

I am sorry you have to deal with this.

If you changed your mind on a purchase or made a mistake you can cancel the payment or ask your seller or merchant for a refund.

If you’re not happy with your purchase or you haven’t received it, you can also communicate directly with your seller in our Resolution Center.

If the transaction was successful and it is also showing on your transaction history under Activity then the seller should issue a refund. The money will be refunded back to your original funding source.

Please see link below for more details.

https://www.paypal.com/ph/smarthelp/article/i-want-a-refund.-how-do-refunds-work-faq3248

Thank you for using Community Forum. Kindly give us a call as soon as we are back in operation as our phone lines are currently closed due to coronavirus (covid-19) emergency.

We really appreciate your patience.

I hope this helps.

Keep safe.