Refund paid twice.

[RiveysSpace]

Hi - I tried to refund a customer the other day but was told it hadn't gone through as there was an error and told to try again - so I did. The second went through successfully.  I then later found out that the first one had gone through too (it was a multiple sale so there was plenty of money to cover it).  I have tried several times to go through the resolution centre to have one of the payments repaid to me as it was not my fault and the customer isn't due two refunds on one item.  I also refunded them on another item (broken in the post) so have not been paid for anything that they did buy.  However, they just keep sending me round in circles, sending me emails telling me I can't attach files to them (I haven't sent any files) and I need to go back to the resolution centre and try again - and so it goes on.  There has been no resolution - it would seem I can only get resolution as a buyer, not a seller. Can someone please help. I don't want to phone because that takes hours out of my working day that I just don't have spare.

Thanks - Samantha @ Rivey's Space.

[kernowlass]

@RiveysSpace

Sellers can't open disputes only buyers.

Paypal equally can't help you as they can't force someone to pay you money and seller protection does not protect you from a glitch when you refunded.

Its always best to wait 24 hours after a glitch to see if the original refund did process through ok.

All you can do is reach out to your 'buyer' and ask them to re-pay you the extra refund back again.

Although it does sound odd as normally you can only refund the original amount and no more.

[RiveysSpace]

Well, it's because there was more money from that customer than the item was worth as several items were sent at once.  I have found PayPal increasingly disappointing over the last year or so, both as a buyer and a seller and, obviously, customers that open disputes instead of talking to you first are not going to return overpaid money and this is the case with this particular person.  I have always refunded my customers anyway without PayPal having to intervene but never before (in 7 years) have I ended up paying twice, even when there is a "glitch".  I think I shall be investing in a card machine from my bank - anyway, thanks for the answer.  Much appreciated - always great to have people in the know on  these forums 🙂 Have a great day.

Samantha @ Rivey's Space.