- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't think any of the communications with the seller will have any bearing on a PayPal case.
If you think you have a case for non-delivery, then just do it. You have the seller a chance. Just file the non-delivery case. PayPal will look for a delivery tracking number; it isn't there.
Just make sure you escalate the dispute to a claim as soon as you can.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Too much to read.
What matters is the contract you had with the seller. You did sign a contract which detailed all of your rights and procedures for payment and delivery?
That contract is what matters. You and the seller cannot make up new rules or modify that contract after the sale.
Be aware, however, that PayPal does not act as the arbitor to enforce a contract between buyer and seller. All PayPal does is go by PayPal published policies.
So you need to look at your original contract with the seller and also PayPal polcies (click on "legal agreements" below) and then deice which route you want to take.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
are you seeking a refund for the second dog due to be delivered in April ?
The seller may be waiting to find a buyer for the dog before she refunds you ,afterall it is a non refundable deposit.
a non refundable deposit is a non refundable deposit. and you keep pestering her due to buyer remorse,I can see she/he is irritated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No offense intended, but I'm extremely confused as to why you think you're entitled a refund on a non-refundable deposit just because you found out your child has an allergy. I won't even get into how irresponsible it is to have not checked into that *before* committing to purchase a dog. Ugh.
Non-refundable means non-refundable. She *IS* doing you a courtesy by giving you that refund. If I were her, I wouldn't give you a dime. I completely understand why she's irritated with you, and being "rude". What I can't fathom is how you're upset with her bedside manner when you're the one going back on your word due to your own mistake(s).
I honestly hope you get nothing from PayPal.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Not much you can go on then.
Give it your best effort to negotiate a deal with the seller, not about emotions, fairness, or merit; just use your best negotiating skills. Getting angry or acusatory with seller is not likely to help your case. Sometimes it can be worthile to use groveling as a negotiating technique.
The invoice you received as the payment request is the information that could be used by PayPal as it is part of the PayPal system. Based on the simple statement, you would not have a case for getting the deposit back. It seems that the seller would have a stronger case. Maybe you could negotiate a partial defposit refund.
The allergy issue is not covered in the invoice deal so it is not relevant for the seller's decision.
At the same time consider your realistic options with PayPal within the scope of PayPal buyer protection and live animals; you have a choice of item not received or significantly not as described. After review of PayPal polcies figure out your potential costs or refund and compare to the outcome of your private nogotiations and select the most favorable route.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We are in this exact same boat, except we haven't picked up the puppy yet. Very poor interaction with breeder, and no official contract, just a verbal statement that it was nonrefundable. I would rather lose it than give her more money, but would rather get it refunded if possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Follow through with a dispute, per item not received, escalate to a claim when the option to becomes available to let PayPal decide if you are eligible for a refund.
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@sharpiemarker wrote:Follow through with a dispute, per item not received, escalate to a claim when the option to becomes available to let PayPal decide if you are eligible for a refund.
i DONT UNDERSTAND WHY SO Many sellers would take a Paypal deposit or accept Paypal payments when there is no seller protections for what they sold?
- « Previous page
-
- 1
- 2
- Next page »
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Put deposit down on Facebook marketplace, seller did not deliver and refusing to refund in Disputes and Limitations Archives
- HELP The money from the refund won't deposit on my bank account in Payments Archives
- Its this email from you paypal? in PayPal Basics Archives
- Refund question in Payments Archives
- Verification Process in My Account Archives