Paypal adding card error's

BadSxyth
New Community Member

When I go to a website or sometimes other things it asking me to put in my card details in when its already on there when I try to put the details there it says error: something went wrong please fix paypal with this error

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1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @BadSxyth,

 

I'm sorry to hear that the system is asking for a card when you already have a card in your Wallet. When that happens, it means that the card you have on file is declined for the purposes of that transaction and a different payment method can be used instead. Declines can happen for a few different reasons. If the problem persists, you can reach out to customer service for troubleshooting. Phone may be the best option for the real-time troubleshooting that can occur.

 

To contact customer service, please click Contact at the bottom of the PayPal website for available options, or reach out by PM on Facebook or DM on Twitter.

 

I hope this can be resolved quickly!

 

Olivia

 

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