PayPal Money Request sent, Money not showing up in my PP account

AYD1
Contributor
Contributor

Hello,

Last Wednesday I sent a money request to a friend to pay for something via Goods and Services. Wednesday evening my friend said she paid through my money request. She said she paid with her bank, and that her bank recorded the transaction amount, but I did not see the amount show up in my PayPal account. I have been receiving money from other PayPal transfers since then successfully with no issue.

This is from a good friend who I know would not lie about sending me money without actually doing so.

This is 9/18 "sent money from bank", and now it is 9/24, still have not seen this amount show up in my PayPal account..I know bank transfers take only 3-5 business days but it is almost now past this amount. This money request shows up in my transaction summary as "Request Sent".

She also sent another small payment 9/20 and that also does not show up in my PayPal. My account is verified. 

Does anyone know what may be the cause of this? Or could lead me to some phone number to contact Customer Service for this issue?

 

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@AYD1 

 

If a payment was sent via the money request, the money request status should say "Paid".

 

https://www.paypal.com/us/smarthelp/article/how-do-i-know-if-my-money-request-or-invoice-has-been-pa...

 

So something's amiss.

 

Contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US, EMAIL US or online chat during local business hours.

If calling, call early, during business hours, west coast time to try to get a US rep. 

 

Or private message via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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