PP wrote wrong shipping address even after I wrote my real shipping address on my order

plukic98
Contributor
Contributor

Hi,

I bought this item from 'recordsale & musicberlin GmbH' which I ordered through site 'Discogs'

But, on PP transaction receipt, it is automatically written shipping address from some order from long time ago and not my real one like my billing address which I wanted this item to be sent on - my billing addres on PP site and address on the Discogs site.

When i ordered from Discogs, they asked me if I want my order to be shipped on my real address - YES, but when I payed through PP, they didn't ask me anything and wrote that wrong address on transaction receipt ...I accidentally saw this in my receipt.

 

So, shipping address which is written on my Paypal receipt for this order and which I used only once - I can't change it and don't see it anywhere on my PP account, only can change my billing addres which I don't need to (my real address). How is that? 

 

Thank you!

 

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@plukic98 wrote:

Hi,

I bought this item from 'recordsale & musicberlin GmbH' which I ordered through site 'Discogs'

But, on PP transaction receipt, it is automatically written shipping address from some order from long time ago and not my real one like my billing address which I wanted this item to be sent on - my billing addres on PP site and address on the Discogs site.

When i ordered from Discogs, they asked me if I want my order to be shipped on my real address - YES, but when I payed through PP, they didn't ask me anything and wrote that wrong address on transaction receipt ...I accidentally saw this in my receipt.

 

So, shipping address which is written on my Paypal receipt for this order and which I used only once - I can't change it and don't see it anywhere on my PP account, only can change my billing addres which I don't need to (my real address). How is that? 

 

Thank you!

 


Ok, go to your account settings page and click update on the address you want to use or add it and click make my primary mailing address. You also have to be sure to select the correct mailing address during PayPal check out. It is usually the blue “change” link next to the mailing address. So if you want the correct mailing address showing in PayPal payment now, ask the seller to refund you and you resend payment via “send”  in PayPal account, choose the correct mailing address and put the Discogs order number in the payment notes.


Kudos & Solved are greatly appreciated. 🙂
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