Hi @picklejuice,
I'm sorry to hear that you have not received an expected refund. If you check your transaction history from the date of the original payment through today, do you see either a refund or a received payment? If there is no line indicating a refund, then the merchant did not send the refund or they sent it to the wrong email address. Please double-check for the refund line. If it's not there, contact the merchant. If you do see the refund line, that will indicate whether the refund was sent back to the payment method or if it was a received payment that may have subsequently been spent on another transaction.
I hope this helps!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
