I Have A Question About Refunds?

[wnegash]

Okay, so I made a payment and the seller ran out of stock by the time I did. I can't cancel the order, and the seller can't access the money to pay it back. We tried to work together to fix this issue, but I can't seem to get my money back. If the seller cancels their request for my payment will I get the money back?

[sharpiemarker]

@wnegash 

Once the seller cancels the order on their end, the payment is not captured and will be pending until the authorization expires and drops off from your Pending section and funds will be released.

[wnegash]

@sharpiemarker  Thank you, first of all for answering my question. When you say the seller cancels the order on their end do you mean the request? How do they cancel the order?

[sharpiemarker]

@wnegash 

I am not sure but they can:

https://developer.paypal.com/docs/partners/v1/reversals/

Seller can issue a refund if the payment has been captured. Or they can cancel or not capture the pending transaction and the pending transaction on your end just stays pending until it expires on its own.

If the transaction expires and disappears from your account activity and you do not see a completed charge in the PayPal account activity and on your payment method, that means you weren't charged and the authorization expired and didn't go through. If it did go through, ask the seller to issue a refund with in the original transaction.

[wnegash]

@sharpiemarker  Thank you again! Do the seller and customer get notified that the money has been refunded?

[sharpiemarker]

@wnegash 

No. It doesn't work that way. The pending transaction will just drop off...disappear. At least that is my experience on the buyer side. And you're very welcome.