How to get my refund on a cancelled order.

starfloyd1138
Contributor
Contributor

Hello, I recently made an order to gamestop.com for Black Friday, and I accidentally ordered the wrong item, and cancelled the order, assuming I'd instantly get my money back, I paid using my Paypal Balance, well no it wasn't that simple, it's been over 8 hours and I still have yet to receive any kind of refund to my account, Gamestop's website says that the order is cancelled and I won't be charged at all, Paypal says that It's still pending, despite being a cancelled order, Everytime I go to message paypal, I get a bot telling me that I need to contact gamestop, problem is, Gamestop's customer service has yet to get back to me, and I can't call them via phone as it's a holiday by their standards, I basically just need a way to get my money back, so I can hopefully get the right order, before they run out of stock for the item, because I'm sure you all know how crazy Black Friday sales are.

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2 REPLIES 2

Benuga
New Community Member
If you find out the answer please let me know. I am also having this problem
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PayPal_Siobhán
Moderator
Moderator

Hi @starfloyd1138 & @Benuga,

 

Sorry to hear this has happened. I appreciate the urgency when funds are on hold. Orders can be pending for up to 29 days. If the merchant has cancelled the order through their system, they will also need to cancel it through their actual PayPal account. 

 

Hope this helps,

Siobhan

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