Closing Dispute & Money refund

[NashLantey]

Hi, my paypal account says I got refunded but my wallet is empty (I used a debit card), how will I get my money because my bank account isn't linked to my paypal.

Secondly, I would like to close the dispute but when I click on the ID claim, it doesn't show any button for 'close the dispute'

[kernowlass · Accepted solution]

@NashLantey

If you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.

Once marked as completed it will automatically go back to your card. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in.

If a refund is issued then the dispute automatically closes.

[NashLantey]

Hi, I'm in Canada. The refund came through however, the case file is still under 'review' by Paypal. How do I know it's closed?

[NashLantey]

@kernowlass