Chinese company refunded me for cancelled order,but refund not in paypal account??
Graceface
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Posted on
Oct-18-2020
12:40 AM
Another one of those situations i shouldn't have to be posting in here,paid a company in China $999 for an item,cancelled it,they sent me an email showing payment was refunded,but no sign of payment being refunded in paypal?? I opened a case but annoyingly,and quite commonly my problem wasn't listed out of the three or so options,there wasn't a 'Chinese people lied to me about refund' option,so i chose only one remotely close,'unauthorised transaction' The was closed 'against'me as quickly as i opened the case. I could have been pedantic and said a company keeping your $999 wasn't really 'authorised' but what do i do now,company incidentally are just ignoring me.
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Thehairhouse17
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Nov-10-2020
08:53 AM
I am the same situation.i ordered off a site and they said they refunded me the money the day after which they said takes 10 days to get back into my account.that was 7 weeks ago and I have emailed numerous times and got no reply just the automated email that they are so so busy..I opened a case and it was shut down straight away as paypal said I authorised the transaction and that was it.i have no idea where to go from here..
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