I am the same situation.i ordered off a site and they said they refunded me the money the day after which they said takes 10 days to get back into my account.that was 7 weeks ago and I have emailed numerous times and got no reply just the automated email that they are so so busy..I opened a case and it was shut down straight away as paypal said I authorised the transaction and that was it.i have no idea where to go from here..
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