Changing of Whom Payment is made to

[Fikayo]

Hello,

I sent some money to a family member but did not specify that the transaction was to a family member: I did not change it from payment for goods and services. He wants to access the money but he was told that he would have to wait for 21 days. How can I change this transaction type?

Thank you for the help.

Fikayo.

[MichaelDj12 · Accepted solution]

Hi, 

@Fikayo 

Once the payment you made is completed, it cannot change, amend or reverse. 

If the money that you sent is on hold from your recipient account, what you need to do on your end is to click the confirm receipt. 

Here's how to confirm receipt, you must log in using the browser:

1. Click Activity at the top of the page.
2. Find and click the original payment for the item.
3. Click Confirm receipt.
4. Click Yes to confirm that you received the order.

***Not all purchases require receipt confirmation

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