Buyer protection

[Trixie31]

I have sold an item and they are saying that it's not what it's describe they want to go threw buyer protection please can you tell me what this means do I have to pay or does pay pal

[kernowlass]

@Trixie31 

If they win a dispute for item received but not as described then once the buyer has returned the item back to you then you have to refund them.

[Trixie31]

They are keeping the item. Which they received yesterday but payed me the money 2month ago which I don't have no more. The money when threw my friends pay pal not mine