Hello @Josue77_77,
Welcome to the PayPal Community!
It sounds like you're having trouble with a refund, and I'm sorry to hear that. You can check the status of the payment within your PayPal Activity Log. If you need additional assistance, you can contact customer support by clicking 'Contact' at the bottom of any PayPal page.
I hope you're able to reach a quick resolution.
- Meghan
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