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Payflow Link error message

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cwagner33
Contributor

@b_mccoy ,  can you explain how you have access to an Account Manager?  We just have access to the PayPal merchant technical support line, no account manager to speak of.  Are you a Payflow customer or some other type of customer?  

Payflow Link error message

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b_mccoy
Contributor
 

@cwagner33 

Her actual title is Customer Success Manager. She works within PayPal and manages our account. We are PayFlow/PayPal customers.

 

To add our Production environment CC Iframe was intermittent on 6/15 and completely unfunctional on 6/16.

They accused our code at first and tried to tell me, after doing a browser inspect, what our code must have been doing.

We have not gone to Production with any changes in 3 weeks.

A strongly worded email back that explained what the code in question actually did and the Iframe was functional again in about 30 minutes. *magic*

 

I really have no other answers for you.

Payflow Link error message

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pooh1130
New Community Member

Any update from Paypal.

We have the same issue and it is blocking our tests.

Payflow Link error message

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AnandKS
Contributor

Below is response from PayPal Support team... WORST Support

 

The PayPal Product Developers are working on resolving this issue. As soon as they roll out a fix, they will notify you.

they apologize for the inconvenience this issue has caused.
Thank you for using PayPal and have a wonderful day!

Sincerely,
@Jennifer 
Jennifer
Global Technical Support

Payflow Link error message

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FitzySBU
Contributor

Thanks Jennifer, 

 

I'd recently rolled out a bug-free test environment to a test group in our organization and this PL001-error started popping-up intermittently; has made troubleshooting a nightmare. 

 

Glad to know I'm not going crazy!

 

-Fitz

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AnandKS
Contributor

Updates from PayPal !!!


The PayPal Product Developers have identified the root cause of the issue, and are in the process of coding a fix. Once the fix is coded, they will be rolling it out. They haven't provided an ETA yet. 


I apologize for the inconvenience this issue has caused.
Thank you for using PayPal and have a wonderful day!

Sincerely,

@Jennifer
Global Technical Support
PayPal, Inc.

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FitzySBU
Contributor

I meant AnandKS, not Jennifer!

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