Order from client Completed but didn't receive the payment

[sabsab0]

Hello 👋

I have been using a platform to sell my music (beatstars) and it have been working perfectly since recently.

A client recently bought a beat through this platform and the platform as usual splits the money between myself and the person with who I made the beat (50 50 split). The payment was apparently successful for the other person but I didn't receive my part. I have contacted beatstars support team and they told that the problem might’ve came from paypal.

Let me know if you need any precision or any further information to get this problem solved ! 

Thanks in advance

[PayPal_Siobhan2]

Hi sabsab0, 

Thank you for contacting the PayPal Community Forum and welcome as a new member! 

Your question is very account specific, and we would be unable to tell you why this has happened over a public forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

- Siobhan