Payment failed, getting PayPalGateway.php:500, not always but roughly 1/10

[geecc]

I'm using PayPal payment gateway on my woocommerce store. Everything was okay before July, then we started getting failed orders, all of them were reported as PayPalGateway.php:500. The chance of getting this is about one out of 10 paypal orders. Please advise, thanks!

The entire error message I got is -

Failed to process the payment. Please try again or contact the shop admin. [Error] Unknown error while connecting to PayPal. Status code: 0. PayPalGateway.php:500 [Error] Unknown error while connecting to PayPal. Status code: 0. OrderEndpoint.php:551 Order status changed from Pending payment to Failed.

[Kavyar]

Good day @geecc 

Thank you for posting to the PayPal community.

Please cross check your PayPal Business account and make sure it is verified and confirmed without any account limitations. 

Also, please try to process a test payment using a card that is not associated to your PayPal Account, since merchants can't process self-payments.

If your still facing issues, please create an MTS ticket via - https://www.paypal-support.com/s/?language=en_US  with the detailed information and error details.

Sincerely,

Kavya

PayPal MTS

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