cancel
Showing results for 
Search instead for 
Did you mean: 

Important Notice regarding upcoming Subscription changes

Moderator

Important Notice regarding upcoming Subscription changes

PayPal is always looking to evolve our customer experiences so that we're providing the best products and solutions. To ensure that customers are receiving the newest capabilities, we continue to optimize our platform to provide the best experience to our Consumers and Merchants.

To align with these goals and deliver on those capabilities, starting in April 2019, PayPal will be making a change to the PayPal Payments Standard Subscriptions feature(s) Modify and usr_manage.

This means your integration will no longer provide the ability to modify an existing subscription or have PayPal create a username and password when signing up for a subscription, these features will no longer work. 

We’ve provided some answers to Frequently Asked Questions below. We appreciate your understanding with this upcoming change and if you have additional questions you can
Contact Us.

FAQ

Q: What changes do I need to make to my integration?
A: 
If your button

  • Enables subscribers to sign up for new subscriptions and modify their current subscriptions or enables subscribers to modify only their current subscriptions, then you will need to update your button
  • Has PayPal generate usernames and initial passwords for subscribers, then you will want to stop using password management and use an alternative solution to manage this.

Q: How do I update my button? 
A: 
You can find steps to creating a new subscription button in our Create a Subscribe button documentation. 

Q: What will be the new behavior if someone tries to modify an existing subscription?
A: An error message will be displayed as this feature is no longer supported. 

Q: What will be the new behavior for Managing passwords?
A: PayPal will stop generating user name and password as well as stop sending the same in IPN and email.

Q: What regions are impacted by this change?
A: This change is for all regions