This message only applies to customers who use the black PayPal Here Chip & PIN card reader with Contactless functionality


We are committed to improving your experience with us and these improvements sometimes require us to perform necessary software upgrades.


Please note that an upgrade event is planned for:

  • Date: 23rd May 2016
  • Time: 10:00 p.m. – 12:00 a.m. GMT

To continue accepting payments using PayPal Here, a software upgrade to your card reader is required.

The process shouldn’t take longer than a couple of minutes and we highly recommend you to use a Wi-Fi connection. Before you begin the update, please ensure that your mobile device and card reader are fully charged. While the update is in progress do not minimize the app or perform any other touch gestures on your mobile device.


After 10:00 pm on 23rd May, please follow these steps to start your update:

1)    Log into your PayPal Here App
2)    Connect your card reader
3)    Follow the prompts that will guide you through the software upgrade
4)    After this is complete you will be ready to take transactions


If you experience any problems, please contact customer support on 0800 358 9448 or follow these trouble shooting tips Here