This message only applies to customers who use the black PayPal Here Chip & PIN card reader with contactless functionality.


At PayPal, we strive to provide you with reliable and secure methods to accept payments for your business. As part of this practice, we periodically need to make updates to our software.


On the evening of Monday 19th June we will release a software update for the PayPal Here card reader. To continue using your card reader you will need to install this update.


The software update will unlock contactless payments for American Express cards. Once the update is complete, you will be able to accept contactless payments with American Express for amounts up to £30.


After 22:00 GMT on Monday 19th June, please follow these simple steps to start your update:


  • Log into the PayPal Here App, or the partner app that you use to take card payments.
  • Connect your card reader via Bluetooth.
  • Follow the prompts that will guide you through the software upgrade.
  • After this is complete you will be ready to take transactions.


The process will take less than 5 minutes and we highly recommend you to use a Wi-Fi connection. Before you begin the update, please ensure that your mobile device and card reader are charged. While the update is in progress do not minimize the app or perform any other touch gestures on your mobile device.


If you have any questions or concerns, call us on 0800 358 9448* or 020 8080 6500* between 8:00 AM and 10:00 PM Monday through Friday and from 9:00 AM to 9:00 PM on weekends. Alternatively, check out these additional trouble shooting tips Here.




*Calls to the 020 number from a BT landline may be charged at the full national call rate. Calls to the 0800 number are free from a BT landline. Calls from other networks may vary and from mobiles will cost considerably more.